Thank you for shopping with Dacca. We are committed to selling premium products of excellent quality. However, if for any reason you are not completely satisfied with your online purchase, simply follow our guidelines below for a full refund:
- Include the packing slip that came with the order, or any email correspondence that has your order number. If there is no paperwork in the package, we cannot confirm the order information and will not be able to process your return.
- The item must be in the original new, unused, unworn, unaltered condition in which you received it, including original packaging and tags – no smoke odors or stains.
- Postmark the return package within 15 days of delivery*
*Online discounted merchandise can be returned as long as the package is postmarked within 7 days of delivery, unless otherwise stated, in the same condition as stated above, for a full refund. **All clearance merchandise is final sale. We will not accept returns or refunds for items marked as clearance online, as noted on the product page.
Mailing Your Return
Fill out the bottom portion of the packing slip you received with your package explaining your reason for return and which items are being returned. If you have lost this packing slip, please request for our Return Order Form through email & attach with the package you ship back to us so we can refund your order.
Shipment costs for returns are the responsibility of the customer. By using our return portal to generate a return shipping label, you agree to the $9.95 return shipping flat rate fee deducted from your refund.
If there was a mistake on our part, please contact us so we can make it right.
You can also choose to ship your return yourself. We recommend that you ship your package with a company that provides tracking and insurance. We are not responsible for packages lost during return shipment if proof of tracking is not available.
Once your return is processed, you will receive a refund for the original purchase price less any shipping charges, which will be refunded to the original method of payment.You can expect your refund or exchange within 7 to 10 days from the time we receive your return. For credit card orders, please allow one or two statements for your credit to appear.During busy seasons, we will do our best to process your refund as quickly as possible.
You can return or exchange purchases from Dacca by mail or at any of our retail locations, regardless of whether you made your purchase online or in a Dacca store. Exchanges can be made at any of our store locations if accompanied by the original tags and receipt and the item is in new, unused/unworn condition.
We won’t be 100% enthusiastic about your purchase until you are. We know if we don’t take care of you someone else will. At any time, let us know what we need to do to earn your confidence and loyalty. We’d love to exceed your expectations. Returns, exchanges, refunds, and warranties will be handled cheerfully and quickly. Defective products will be repaired or replaced at manufacturers’ discretion under the terms specified by factory warranty or guarantee, which ever may be the case. Please inspect the condition of your purchase at time of delivery. Report all damage claims within 48 hours.
If your product becomes lost during shipping or if you have any questions about the above, following, or any policies, or would like clarification, please e-mail us at: [email protected]
We will help you in any way we can!